The Lavender House
3 Manchester Road, Southport, Merseyside, PR9 9EP (Show me directions) Show Map
Profile
Employees
Clare Norris
(Managing Director)
David Norris
(Managing Director)
Miss Laura Porcelli
(Managing Director)
Reviews
Leave a reviewAwful Owner, Laura, who ruined our experience
Attended Lavender House on Friday 1st October 2021. Our first impressions were really good. The massage was relaxing & great. The therapists were polite & friendly, so much so that we left a tip & were intending to return. HOWEVER, in the car on the return journey I double checked the website & realised the massage should have been 75 minutes long. We phoned up to rebook & to let them know. The owner Laura, proceeded to tell me I was wrong, she was right & the 75 mins as advertised on her website is infact included in the time you leave & enter the building. She was condescending, defensive & thought what she had to say was far more important than listening a resolving a customers issue. Dont bother & find somewhere where you get what you pay for & where the owner knows the meaning of customer service.